PROFESSIONAL EXPERIENCE

Volt Technologies, Raleigh, NC 11/10 – Present
Junior Desktop Technician
• PC Repair and Desktop PC and Network implementation
• Software Auditing
• Windows XP Pro Technical Support
• MS Exchange Technical Support & Configuration
• Microsoft Office Technical Support
• Blackberry Technical Support
• VPN Support & RAS Support
• Network Design & Implementation
• Active Directory Support & Management
• Image and Hardware Deployment using Altiris Deployment Solutions
• Database Updates
• Helpdesk Ticket Resoultions/ Ticket Escalation

Cool Geeks, Inc., Westport, MA 04/10
PC/Network Engineer
• PC Repair and Desktop PC and Network implementation
• Software Auditing
• Windows 9x/ME/NT4 Workstation & Server/2000 Pro & Server/XP Technical Support
• MS Exchange Technical Support & Configuration
• Microsoft Office Technical Support
• Palm Pilot/Pocket PC Technical Support
• VPN Support & RAS Support
• Network & Website Design & Implementation
• Active Directory Support & Management

DJNM TECHNOLOGIES, Taunton, MA 02/96 – Present
Senior Partner –PC/Network Administrator
• PC Repair and Desktop PC and Network implementation
• Software Auditing
• Windows 9x/ME/NT4 Workstation & Server/2000 Pro & Server/XP Technical Support
• MS Exchange Technical Support & Configuration
• Microsoft Office Technical Support
• Palm Pilot/Pocket PC Technical Support
• VPN Support & RAS Support
• Network & Website Design & Implementation
• Active Directory Support & Management
• Cisco 1700 series router configuration & Support

NEED PERSONELL, Norwood, MA 08/2007-03/2008
PC/Network Engineer
• Day to Day Break-fix
• Project Planning & Implementation
• Antivirus Control
• Configuration of HP switches
• Configuration of Cisco Switches and Routers
• Forti-gate Firewall Configuration & Maintenance
• Voice troubleshooting & Escalation
• VPN Server & Client configurations
• Terminal Service Configuration
• Network Design and Implimentation
• Blade Server Maintenance & Upgrades
• VMWare Infrastructure Administration
• Server Maintenance Schedule Development
• Documentation Management

During this time period, I returned to school to obtain my Nurse Aide, Home Health Aide, First Aid, Alzheimer’s and CPR Training, concentrated on building my own business, and worked as a CNA

SYSTEMS & SUPPORT, INC., Concord, MA 12/05 – 06/06
PC/Network Technician
• Deployment using Symantec Ghost Corporate 9, Deploy center & VmWare workstation
• Small Business Server 4.5, 2000 & 2003 Implementation & Support
• PC Repair and Desktop PC Design & Implementation
• Lotus Notes Installation & Support
• Software Auditing & Troubleshooting
• Windows 9x/ME/NT4 Workstation & Server/2000 Pro & Server/XP Technical Support, MS Exchange 5.1 Configuration & Technical Support
• Palm Pilot/Pocket PC Technical Support
• VMWare workstation and server support and implementation
• Wireless Network Configuration using Linksys routers
• VPN Support & RAS Support
• Network & Website Design & Implementation Using Microsoft Visio 2003, MS Frontpage & Squish (Flash Components)
• MS Visual Studio 6.0 Programming in Visual Basic
• Active Directory Support & Management
• Sales & Telemarketing
• Microsoft Office 97, 2000, XP & 2003 Technical Support
• Palm Pilot/Pocket PC Technical Support
• Printer Troubleshooting
• VPN Support & RAS Support
• DHCP Database support of our Linux server
• Residential network management
• Intel/Fore Switch Configuration and troubleshooting
• Adobe Acrobat Professional
• UNIX Support. Familiarity with SCO-Unix

REMEDY IT GROUP, San Francisco, CA 08/04 – 11/04
Network/Desktop System Specialist 3 – 3 Month Contract – McKesson Dubuque, IA
• Receiving pallets of new computers and recording asset tags/serial numbers of new machines
• Imaging machines for configuration with Symantec Ghost
• PC/Network troubleshooting
• Lotus Notes Installation & Support
• Technical Support Escalation using Remedy to produce and route trouble tickets
• Palm Pilot/Pocket PC Technical support
• Windows 2000 and XP support
• Office XP & 2003 Technical Support
• MS Exchange Technical Support & Configuration
• End Of Lease Refresh

ERB’S BUSINESS MACHINES, Cedar Rapids, IA 05/04 – 06/04
PC/Network Technician – 5 Week Contract
• Receiving pallets of new computers and recording asset tags/serial numbers of new machines
• Imaging machines for configuration with Symantec Ghost
• Connecting to Novell Netware domain
• PC/Network troubleshooting
• Lotus Notes Installation & Support
• Palm Pilot/Pocket PC Technical support
• Windows 9x, 2000 and XP support
• MS Exchange Technical Support & Configuration
• Dos 6.22 & Windows 3.1 Technical Support
• Windows 95,98,NT4 Technical Support

INOFIN INCORPORATED, Rockland, MA 02/04 – 04/04
PC/Network Engineer/Help Desk Technician -6 Week Contract
• PC Repair and Desktop PC and Network implementation
• Software Auditing
• Windows 2000/XP and Microsoft Office Technical Support
• Palm Pilot/Pocket PC Technical Support
• Tape Backup Management
• VPN Support & RAS Support
• Technical Writing Of Support Documents Using Acrobat Professional
• Active Directory Support & Management and MS Exchange Technical Support & Configuration

MILLENNIUM COMPUTER SYSTEMS, Easton, MA 03/00 – 06/02
PC/Network Engineer
• Desktop PC and Network implementation
• PC Repair
• Custom Built PCs
• Software Auditing
• Windows 98, ME, 2000/XP and Microsoft Office Technical Support
• Palm Pilot/Pocket PC Technical Support
• Tape Backup Management
• VPN Support & RAS Support
• Active Directory Support & Management
• Cisco 1700 Series router configuration & Support
• MS Exchange Technical Support & Configuration

VERDOLINO & LOWEY PC, Foxboro, MA 10/99 – 02/00
Network Administrator
• Desktop PC and Network implementation & PC Repair
• Software Auditing & Y2K Compliancy issues
• NT 4 Workstation /Server Administration & MS Exchange Technical Support & Configuration
• Windows 98 & Microsoft Office Technical Support & Palm Pilot Technical Support
• Conversion of Existing Peer-to-Peer network to true Windows NT4 Small Business server network
• Cat 5 Wiring & Telephone Systems Support

CORNELL COLLEGE, Mount Vernon, IA 10/98 – 09/99
PC/Network Engineer

COMPUTER RENAISSANCE, Cedar Rapids, IA 06/97 – 09/98
PC/Network Engineer

NON- IT RELATED EXPERIENCE
MIDDLEBORO SKILLED CARE CENTER, Middleboro, MA 04/ 07 – 08/07
Certified Nursing Assistant
• Patient Care
• Assisting Patient with Their ADL’s
• Record Keeping
• Lifting 80-100 Pounds

NORTON MCDONALDS, Norton, MA 11/06 – 01/07
Crew
• Customer Service
• Grill Operations
• Drive-Thru Cash and present
• Front Counter

SHERWIN WILLIAMS, AUTOMOTIVE FINISHES, Randolph, MA 09/06 – 11/06
Counter Person/ Driver
• Assisting Manager with bank deposits, ordering
• Customer service
• Deliveries
• Inventory control

HANDY HOUSE CORPORATION, Foxboro, MA 09/05 – 12/05
Service Technician
• Pick-up and Delivery of portable restrooms
• Service of portable restrooms

EDUCATION
LifeStream, Inc., Taunton, MA 2007
Certified Nursing Assistant Program
Kirkwood Community College, Cedar Rapids, IA, 1996
Certified Nursing Assistant Program
ICS School Of PC Repair, Scranton, PA, 1996
Certificate in PC Repair

ACCREDITATIONS
I am currently enrolled in Lincoln Technical Institute Online, Pursuing my Associates in Network Communications & Information Systems with a Specialty in Microsoft Systems.
Also currently posses the following medical certifications: Certified Nursing Assistant, Certified Home Health Aide, CPR, First Aid and Alzheimers Care.

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